Customer Care

At Nkiawete, our customers are at the heart of everything we do. We are committed to providing exceptional service and ensuring your shopping experience is smooth, enjoyable, and hassle-free. Whether you have questions about our products, need assistance with an order, or just want to share feedback, we’re here to help.

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Our Policies:

• Returns & Exchanges: We offer a straightforward return policy to ensure your satisfaction. Visit our Returns Page/Policy for detailed information.

• Shipping Information: Stay informed about shipping times, costs, and tracking options on our Shipping Info Page.

Privacy & Safety

At Nkiawete, we prioritise the privacy and security of your personal information. Here’s how we handle your data to ensure your shopping experience is safe and transparent:

Data Collection & Use:
We collect only the information necessary to process your orders, such as your name, email address, delivery address, and payment details. This data is used exclusively to fulfil your orders, improve your shopping experience, and communicate updates about your purchase.

​Secure Data Storage:
Your information is stored securely using industry-standard encryption methods to prevent unauthorised access. We never share or sell your data to third parties without your consent.

Third-Party Payment Processing:
For your safety, we use trusted third-party services like [e.g., Stripe, PayPal] to handle payments. These platforms are secure and comply with the highest standards of financial data protection.

Customer Communication:
Once your purchase is complete, we’ll send you order confirmation and shipping updates. You may also hear from us about exclusive offers or new product launches if you’ve opted in for updates.

Wholesale Enquiries

Are you interested in becoming a wholesale partner with us? We’re excited to collaborate with retailers who share our passion for high-quality streetwear with hip-hop influences. Here’s how you can stock our stunning products and join our growing network of partners:

How to Get Started:

Reach out to us via the form below or email us at nkiawetepure@gmail.com.

Please provide details about your store, including its location, target audience, and why you’re interested in our products.

Wholesale Pricing & Discounts:

As a wholesale partner, you’ll receive exclusive access to discounted pricing and seasonal offers tailored to your business needs.

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Shipping & Delivery:

We ship orders both domestically and internationally. Delivery times and costs vary based on location, and we’ll work with you to ensure timely shipments.

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Partner Benefits:

• Access to our latest collections before public release.

• Marketing support, including high-quality product images and promotional materials.

• Dedicated customer service to assist with your inquiries and orders.